Privacy Policy

Welcome to South East Appliance Repairs, a professional appliance and AC repair company. We are a company registered in England and Wales under company number. Our registered office address is at Headley Down, Bordon GU35 8BW, United Kingdom

At South East Appliance Repairs, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our appliance and AC repair services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address.
• Appliance Details: Make, model, serial number, warranty information.
• Service Details: Repair history, appointment dates, service notes.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: To schedule appointments, diagnose, repair, and maintain your appliances and AC units.
• Communication: To communicate with you regarding appointments, service updates, and billing.
• Internal Operations: To improve our services, analyze trends, and manage customer inquiries.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services.
• Legal Requirements: We may disclose your information to comply with legal obligations or respond to lawful requests and legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity.
• Consent: With your consent, we may share your information for purposes not listed in this Privacy Policy.

4. Security of Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no security measure is perfect, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, update, or delete your information. Please contact us using the information provided below to exercise your rights or if you have any questions or concerns about your personal information.

7. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised policy on our website or through other communication methods.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Sending an email to support@seappliancerepairs.co.uk;
• Filing out and submitting the online contact form available here: www.seappliancerepairs.co.uk/contact/; 
• Calling us on +44 1428 746679 (our telephone lines are open Monday to Friday 9:00-17:00).